pagcor Privacy Policy

This page describes what we collect when you use pagcor and how we keep that data protected. We at pagcor collect personal information only to operate our service, process your transactions, and comply with legal obligations. We do not sell your data to third parties, and we limit our use of your information to what is necessary for account management, payment processing, and customer support.

Our privacy practices apply whenever you access pagcor via our Android app, iOS browser, or web platform. Whether you fund your account through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a direct bank transfer via mobile banking, local payment, online payment, or e-wallet, we handle your financial data with the same level of protection. We encrypt all payment information and never store your full card details on our servers.

We understand that players across Jakarta, Surabaya, Bandung, Medan, and Semarang entrust us with sensitive personal and financial information. This policy explains our commitment to protecting that trust through transparent data handling, secure infrastructure, and strict access controls.

What We Collect and How We Use It

We collect the following information when you create a pagcor account:

• Your full name, date of birth, and national identification number or passport details (required for account verification)
• Your email address and phone number (for account recovery and support communication)
• Your residential address (required before any withdrawal)
• Payment information including bank account details or digital wallet identifiers (processed by third-party payment gateways; we do not store card numbers)
• Game activity logs including bets placed, amounts wagered, and outcomes (for fair play verification and support purposes)
• IP address and device information (to detect fraudulent access and prevent account compromise)

We use this information for the following purposes: to verify your identity and meet legal know-your-customer (KYC) requirements; to process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers; to provide customer support via email and in-app chat; to investigate fraud and disputes; to ensure fair play on our live-dealer tables and games; and to comply with anti-money-laundering regulations and tax reporting obligations.

We do not use your data to build marketing profiles or sell access to your information to external advertisers. Our use is limited to operating pagcor and fulfilling legal requirements. If you contact our support team during Piala Indonesia or other tournament windows, your support ticket and conversation history are stored for seven days unless you request deletion. Security-related data, including login attempts and device fingerprints, is stored for 90 days.

Our Data Protection Policy

We at pagcor protect your data through encryption, access controls, and regular security audits. All communication between your device and our servers uses HTTPS encryption. Your payment information is tokenized — we store a secure reference instead of actual card or bank details. Payment processing is handled by third-party gateways certified under PCI DSS (Payment Card Industry Data Security Standard), not by pagcor directly.

Our servers may be located outside your jurisdiction. By using pagcor, you acknowledge that your data may be stored and processed in countries other than where you reside. However, we maintain the same protection standards regardless of server location. We do not transfer your data to any country with weaker privacy laws than Indonesia's without explicit contractual safeguards.

We share your data only when necessary: with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet partners, and your bank) to complete transactions; with our support team to assist you; with legal authorities if required by law (for example, during KYC investigations); and with our hosting provider to maintain platform uptime. We never sell your data to advertisers or data brokers.

Your privacy on pagcor is protected by encryption, limited access, and transparent handling practices.

Your rights on pagcor include the right to request a copy of all data we hold about you; the right to correct inaccurate information; the right to request deletion of your account and associated data (subject to our seven-year legal retention requirement); and the right to opt out of non-essential communications. To exercise these rights, contact our support team via in-app chat or email. We will respond within 14 business days.

We use cookies and similar tracking technologies only to maintain your session, remember your preferences, and prevent fraud. We do not use cookies for behavioral advertising. You can disable non-essential cookies in your browser settings without affecting core pagcor functionality. Our privacy policy is updated when our practices change; we will notify you of material changes via email. Your continued use of pagcor after a policy update constitutes acceptance of the new terms.